Privacy Policy

Who we are

We are YOUCATAN TRAVELS, turistične storitve, Eric Martinez Aguilar s.p. (7107064000), Devova Ulica 5, Ljubljana, 1000, Slovenia. Our website address is:, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by YOUCATAN TRAVELS and how we use it.

What personal data we collect and why we collect it

Youcatan Travels will only obtain personal information from you when necessary and when you choose to provide it, such as if you request information about various vacation packages we offer; or when you make travel arrangements using our website; or if you contact Youcatan Travels using our website. If you contact Youcatan Travels, we may keep a record of that correspondence. Wherever Youcatan Travels collects personal information, we make an effort to include a link to this Privacy Policy on that page.

Personal information that we may request from you in order to provide you with our product could include your, name, date of birth, address, phone number, Email address, password, credit card number, credit card expiration date, and the amount that is being charged or paid. This personal information is collected when you voluntarily complete the booking form that requests this information. The information you provide may be used to provide you with a product, collect payment for our product, and/or to allow you access to our services.

Youcatan Travels collects personal information to provide you a customized vacation package to meet your travel plans, budget and other preferences, and other types of vacation services. Youcatan Travels may advertise certain hotels, destinations, or excursions. By knowing a little about you, Youcatan Travels is able to deliver more relevant advertisements, packages, and vacation plans to you. In this process, the advertiser never has access to your individual information only Youcatan Travels has access to this information.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Using Contact form we collect name, phone number & Email address. We keep this data for 6 months Period for customer service purposes, but we do not use the information submitted through them for marketing purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

When we need to update this policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

Who we share your data with

Youcatan Travels will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. Youcatan Travels may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating Youcatan Travels Fair Trade Contract or may be causing injury to or interference with (either intentionally or unintentionally) Youcatan Travels' rights or property, other Youcatan Travels' users, or anyone else that could be harmed by such activities. Youcatan Travels may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. Youcatan Travels does not sell or rent user information to anyone. We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer.

How long we retain your data

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information it will remove automatically after 12 months.

What rights you have over your data

If you have an account on this website or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact by post in writing to Devova Ulica 5, Ljubljana, 1000, Slovenia or 

We’re really glad you made it to the end of the privacy policy because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!

How we protect your data

Youcatan Travels has implemented technology and systems that protect the information you provide. In those instances when you are asked to submit private information, you can be assured that we have security measures in place to protect this information.

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