Terms & Conditions

GENERAL, SPECIFIC AND SPECIAL CONDITIONS AND INSTRUCTIONS ARE AN INTEGRAL PART OF ALL YOUCATAN  TRAVELS´ ARRANGEMENTS AND ARE AN INTEGRAL PART OF THE CONTRACT / VOUCHER CONCLUDED BY YOUCATAN TRAVELS FOR THE PASSENGER(S) APPLYING FOR A SPECIFIC TOURIST ARRANGEMENT. CUSTOMERS, PARTNERS AND TRAVELER'S RETENTION OF TICKETS, RESERVATIONS, OR BOOKINGS AFTER ISSUANCE SHALL CONSTITUTE A CONSENT OF ACCEPTING YOUCATAN TRAVELS TERMS AND CONDITIONS POLICY, AND AN AGREEMENT ON HIS/HER PART TO CONVEY THE CONTENTS HERETO TO HIS/HER TRAVEL COMPANIONS OR GROUP MEMBERS; THE PASSENGER CONFIRMS THAT HE / SHE IS FAMILIAR WITH THE GENERAL CONDITIONS AND INSTRUCTIONS AND IRREVOCABLY AGREES WITH THEM.

YOUCATAN TRAVELS IS A TRAVEL AGENCY THAT IS LISTED AS A TOUR OPERATOR AND DMC (DESTINATION MANAGEMENT COMPANY) IN THE TRAVEL CONTRACT / CONFIRMATION VOUCHER AND IS GUARANTEED TO CARRY OUT THE PUBLISHED PROGRAM AND SERVICES ACCORDING TO THE CONTENT OF THE ARRANGEMENT. IN THE CASE OF TELEPHONE SALES OR SALES VIA THE INTERNET, IT IS CONSIDERED THAT THE PASSENGER ACCEPTED THE TERMS OF THESE GENERAL TERMS OF BUSINESS WHEN HE ORDERED A TOURIST ARRANGEMENT OR SERVICE BY TELEPHONE OR VIA THE INTERNET. FOR THE TERMS AND CONDITIONS OF THE GENERAL CONDITIONS AND INSTRUCTIONS. THE PASSENGER CAN CONSULT THEM ON THE WEBSITE WWW.YOUCATANTRAVELS.COM WHERE THEY ARE SPECIFICALLY MARKED AND GENERALLY ACCESSIBLE. THE CLIENT, PARTNER OR TRAVELER IS ANY PERSON WHO HAS MADE A VALID RESERVATION OR MADE A PURCHASE AND PAYMENT OF THE TOURIST ARRANGEMENT OR OTHER SERVICE(S) WITH YOUCATAN TRAVELS; THESE SERVICES ARE RULED AND REFERRED BY THE GENERAL TERMS AND CONDITIONS HERE.

Cancellation Policy

*EITHER PARTY, CUSTOMER OR ASSOCIATE PARTNER WHO CANCELLS A BILATERALLY CONFIRMED TRIP, TICKET, TOUR, ACTIVITY, SERVICE OR GROUP WITH 30 DAY OR LESS THAN 30 DAYS BUT WITH 16 DAYS OR MORE PRIOR TO COMMENCEMENT OF CONFIRMED DATE, WHICH IS NOT CAUSED BY FORCE MAJEURE, SUCH AS NATURAL DISASTER, ETC. SHALL FORFEIT AS PENALIZATION 50 % OF THE TOTAL AMOUNT OF THE PAID PRICE FOR THE TRIP, TICKET, TOUR, ACTIVITY, SERVICE OR GROUP IN ALL CASES AND RESERVATIONS.

*EITHER PARTY, CUSTOMER OR ASSOCIATE PARTNER WHO CANCELS A BILATERALLY CONFIRMED TRIP, TICKET, TOUR, ACTIVITY, SERVICE OR GROUP WITH 15 DAYS OR LESS THAN 15 DAYS PRIOR TO COMMENCEMENT OF CONFIRMED DATE, WHICH IS NOT CAUSED BY FORCE MAJEURE, SUCH AS NATURAL DISASTER ETC. SHALL FORFEIT 100 % OF THE TOTAL AMOUNT OF THE PAID PRICE FOR THE TRIP, TICKET, TOUR, ACTIVITY SERVICE OR GROUP IN ALL CASES AND RESERVATIONS.

*EITHER PARTY, CUSTOMER OR ASSOCIATE PARTNER WHO CANCELLS A BILATERALLY CONFIRMED TRIP, TICKET, TOUR, ACTIVITY, SERVICE OR GROUP WITH 31 DAYS OR MORE THAN 31 DAYS PRIOR TO COMMENCEMENT OF CONFIRMED DATE, WHICH IS NOT CAUSED BY FORCE MAJEURE, SUCH AS NATURAL DISASTER, ETC. SHALL FORFEIT AS PENALIZATION 25% OF THE TOTAL AMOUNT OF THE PRICE FOR THE TRIP, TICKET, TOUR, ACTIVITY, SERVICE OR GROUP IN ALL CASES AND RESERVATIONS DUE TO THE ADMINISTRATION FEES AND COSTS FOR YOUCATAN TRAVELS.

*A WRITTEN CANCELLATION MADE, DELIVERED AND CONFIRMED OF RECEIVED BY YOUCATAN TRAVELS VIA WRITTEN FORM OR NOTIFICATION INCLUDING E-MAIL OR FAX WILL BE DEEMED AS LEGITIMATE CANCELLATION AND BEAR NO RESPONSIBILITY WITH MONEY REFUND IN ALL CASES AFTER DEDUCTING THE PENALIZATION FEES DESCRIBED ABOVE IN ALL CASES AND RESERVATIONS.

*BESIDES, IN CASE OF CANCELLATION OF PLANE TICKETS BOUGHT WITH YOUCATAN TRAVELS, IT WILL APPLY THE CANCELLATION POLICY OF THE AIRLINE COMPANY AND KIND OF TICKETS PURCHASED.

*IT IS VERY IMPORTANT TO MENTION WE CANNOT CONTROL NATURE; THEREFORE, TRIPS, TOURS, SERVICES AND DAILY ACTIVITIES WILL ALWAYS FOLLOW THE OFFERED AND CONFIRMED ITINERARIES WITHOUT MONEY REFUND, UNLESS IT WAS CANCELLED BY CAUSE OF FORCE MAJURE SUCH NATURAL DISASTERS, ETC.

Recommendation for Travel Insurance

THERE ARE DIFFERENT TYPES OF MEDICAL, BAGGAGE OR TRIP CANCELLATIONS INSURANCE. WE STRONGLY RECOMMEND TRAVEL INSURANCE. DURING TRAVEL, LOSSES AND INJURIES MAY OCCUR; THIS MAY INCUR LARGE SUMS OF COSTS, TREATMENT COSTS AND/OR TRANSPORTATION COSTS. ACCIDENTS MAY ALSO RESULT IN CLAIMS FOR DAMAGE AND COMPENSATIONS IN AMOUNTS THAT ARE DIFFICULT TO COLLECT FROM THE OFFENDER. IN ORDER TO SECURE ONESELF AGAINST SUCH CASES, WE HIGHLY RECOMMEND THAT THE CUSTOMER TAKE OUT TRAVEL INSURANCE OF A SUFFICIENT AMOUNT. THE CLIENTS ARE WHOLLY RESPONSIBLE TO ARRANGE THEIR OWN INSURANCE. NOTE: INSURANCE COVERAGE MAY NOT COVER PRE-EXISTING CONDITIONS AND MAY HAVE OTHER RESTRICTIONS AND EXCLUSIONS. CONSULT THE INSURANCE CARRIERS DIRECT FOR DETAILS.

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